3-Day Satisfaction Guarantee - We are committed to providing products and services that will exceed your expectations. If you are not completely satisfied, with your membership or services you can receive a refund of your Membership cost within the first 3 days. This means that you can test our services and should you decide to cancel within 72 hours we will provide you a full refund. Requests for refunds must be submitted in writing to firstname.lastname@example.org. Please include your name, Member ID and email address. Within 20 days of the receipt of request to cancel membership, you will be contacted via email and we will settle your refund through Paypal. Please note any refund will result in the termination of your account and the permanent loss of your position in the matrix.